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Stay in contact with your customers

Staying in contact in these strange times is important.  

We want to keep in contact with our nearest and dearest but it is also important to keep your customers up to date.  We have put a check list together to help you get your message out:

  • Keep your website updated - a short 'operational status' banner is a good idea. This should appear whatever page a viewer lands on. Submarine can help with this.



  • Keep in touch via any social media platforms that you may have. Ensure the message is unified and consistent.
  • Don't forget wider platforms such as LinkedIn and a Google My Business page.
  • If you have a MailChimp account or similar, an Electronic Direct Mail (EDM) can reassure customers.  Include primary contact points and useful information links.
  • Make sure that any change to your usual contact points such as telephone numbers and e-mail are made clear.
  • Consider video conferencing with your customers.  It's nice to see a face and this can be simpler than you may think through a facility such as Microsoft Teams.
  • Consider a Chat Bot to help with customer queries.  Submarine may be able to help you with this, offering a Facebook link and automatic smart replies to common questions.

We want everybody to stay safe in these unpredictable times and want to re-assure you that Submarine will remain operational in support.  We hope you can stay connected too.

If you need any help or advice please feel free to contact us.

Stay Safe.  #GuernseyTogether

Useful links:
Submarine support article - available when you need us
COVID-19 - Submarine provision and working from home

 

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About the author

Louise Cain

Louise Cain

Louise has worked for Submarine since 2014 and brought with her a wealth of marketing and product development experience.

With experience of both on and off line marketing, Louise brings a broad set of skills to Submarine including e-marketing, on & off-line copywriting, brochure production, proof-reading, brand management and website content. From her days as a Product Development Executive, Louise has experience in event organising, being involved in various projects, including the creation of the Guernsey Walking Weeks and being a key member of the team organising the 2002 bicentenary celebrations of the birth of Victor Hugo.

With experience with CMS (Content Management Systems) including ICM and Umbraco, she also has experience with various social media platforms. Louise is also qualified in Google AdWords & Google Analytics.

 

 

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